I even went to another Budget office in Studio City, (where I usually rent my cars), and asked them this extra payment was necessary to drive around. As a valued costumer trough many years, I am very unsatisfied with this service. I was told to file this complaint online. I didn’t have enough time to stand in line and file a complaint with the office upon return, since I had a flight to catch. I ended paying double the amount AGAIN, which I figured today, as I returned my car and received my final E-receipt. I end up paying for extra insurance, daily add-ons and the fuelling-service, having already pre-paid and booked before hand what I wanted as a part of my rental agreement trough KAYAK. He also add’s the fuelling-service without asking me. As I try to gain focus and ask questions he keeps hurrying me and tells me there is a long line and that I need to please hurry and sign everywhere. I tell him I am a dancer, he looks me up on YouTube and tell his co-worker to come over and watch. The agent is sweet talking me several times and is trying to pull away my focus, by asking me what I do for a living. I tried to explain the agent that I’ve never experienced doing that before, but he told me there is nothing he can do to change it. Which I know is not true, since I have done it several times before.
Upon arrival to the LAX office and rental office - I am told I have to pay extra since I am an international traveler and therefor need to buy extra insurance. I pre-paid approximately $450 trough Kayak for the booking. I pre-paid for my booking upon arrival and everything should be fine. For the first time around I decided to rent my car trough Kayak, which shouldn’t be an issue. I’ve been faithfully renting my car at Budget for +5 years, but this time around my experience was not up to standard. Hello, I am writing you because, unfortunately, I am feeling very unsatisfied as a customer.
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